Delivery Locations
We offer shipping Australia-wide. If you are located in a regional or remote area, delivery timeframes may vary slightly. If you’re unsure whether we can deliver to your location, feel free to contact our team for confirmation.
Lead Times
Lead times will depend on the type of product ordered, stock availability, and whether items are made to order or customised.
- In-stock items: Typically dispatched within a few business days
- Custom or made-to-order items: Lead times will be advised at the time of order
Our team will keep you updated throughout the process so you know when to expect your delivery.
Shipping Costs
Shipping costs are calculated based on your location, order size, and delivery requirements. In some cases, shipping will be calculated at checkout. For larger or custom orders, our team may provide a separate freight quote.
Delivery Process
Once your order is ready for dispatch, we will contact you to confirm delivery details. Depending on the size of your order, delivery may be completed via standard courier services or specialised freight providers.
Please ensure someone is available to receive the delivery if required. For larger items, additional assistance or equipment may be needed to unload.
Installation
If your project includes installation, our team will coordinate delivery and installation timing with you directly to ensure everything runs smoothly.
Delays & Unexpected Issues
While we do our best to meet all delivery timeframes, delays can occasionally occur due to factors outside of our control, such as freight provider delays or weather conditions. If this happens, we will keep you informed and work to resolve any issues as quickly as possible.
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Tell us about your project and we’ll get back to you within 2 business hours.